Commitment to Satisfaction

At BETOWEY, we are dedicated to delivering high-quality products and ensuring that every customer is satisfied with their purchase. If you are not entirely pleased with your product, we offer a straightforward and fair return policy.

Initiating a Return

To request a return, please:

• Contact Us via Email: For a smooth return process, please email our customer support at support@betowey.com. Provide your order details and a brief explanation for the return. Our team will respond promptly with instructions on how to proceed.

Conditions for Returns

To qualify for a full refund, please adhere to the following guidelines:

• Condition of Return: Items must be in brand new, unused condition, and returned in their complete original packaging.
• Packaging Standards: All items should be returned with their original packaging fully intact, including boxes, bags, protective materials, tags, manuals, and any accessories.
• Unopened Vacuum-Sealed Products: Products sold in vacuum-sealed packaging must be returned without being opened.
• Proper Shipping Packaging: To prevent damage during shipping, please do not use the original product packaging as the outer shipping container. Instead, place the original package inside a larger, sturdier shipping box.

Exclusions and Limitations

• Non-Refundable Items: Products showing signs of use or those that have been damaged after delivery cannot be returned and are not eligible for a refund.
• Packaging Integrity: We cannot accept returns where the original packaging is damaged or altered, as this compromises the resale condition.

Shipping Costs for Returns

• Responsibility: Customers are responsible for covering the shipping costs for returns, except in cases where the item is defective or the wrong product was delivered.

Return Time Frame

• 30-Day Return Window: You have 30 days from the date of delivery to initiate a return for your items.

Special Considerations

• Amazon Purchases: For items bought through Amazon, returns must be processed directly through Amazon's return system or by contacting our dedicated team for Amazon sales.

Inspection Process

Upon receipt, all returned items undergo a thorough inspection. Any item that does not meet the return conditions will be sent back to the customer.