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Please use the below form. You can also call customer service at support@betowey.com.

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Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

About Intercom

Why does the battery life seem shorter than expected?

Our helmet intercoms are equipped with lithium-ion batteries, which naturally experience a gradual decrease in capacity over time. However, you can significantly extend the lifespan of your battery with a few simple strategies:

Optimal Charging Practices: To minimize battery strain, avoid completely depleting the battery. It's best to recharge the battery when it drops to around 20-30% and try to disconnect the charger when it reaches 80-90%. This approach helps in reducing battery stress and prolongs its overall life.
Proper Storage: If you plan to not use your intercom for an extended period, it's crucial to maintain the battery's health by charging it periodically. Batteries naturally lose charge over time, even when not in use. To prevent any long-term capacity loss, ensure that the battery is not left discharged for lengthy periods. We recommend charging your device at least once every 2 months to maintain optimal battery health.

Why am I not achieving the advertised reception range?

The advertised range of our products is tested under ideal conditions, with clear lines of sight. In practice, several factors can reduce this range, including:

Environment: Urban or rural settings with physical obstacles.
Geography: Terrain variations like hills and valleys.
Interference: Proximity to power lines and cell towers.
Obstructions: Buildings, trees, and large vehicles.
Helmet Material: Materials such as carbon fiber can affect reception.

These conditions may impact the performance of your device. We appreciate your understanding.

Why is the volume of the intercom low? (For BT-S2, BT-S3, BT-S5)

If you find the volume too low during use, first try pressing the "+" button to increase the volume.

Additionally, for these models, ensure that the microphone/earpiece is correctly inserted into the intercom unit. The connector should be aligned so that the arrow on it faces upward. If inserted incorrectly, the volume may be significantly reduced.

Will BETOWEY intercom work with other headsets?

BETOWEY intercoms are designed to be compatible with most other intercom brands on the market, as well as a variety of Bluetooth devices. However, there are a few models with which BETOWEY intercoms may not pair successfully. This compatibility issue is not unique to BETOWEY; it is a common challenge across various brands of Bluetooth devices.

Why does the BT-S5 intercom need to be re-paired every time it is turned on?

The BT-S5 intercom is designed without a memory storage feature for intercom pairings, requiring a re-pairing each time the device is powered on. This is primarily because the intercom system utilizes a separate chip and supports group communications for up to 10 people. To simplify the pairing process, it employs a serial-like method of pairing. This design choice aims to prevent operational errors during group intercom sessions. However, when it comes to connecting with smartphones, the BT-S5 does have memory storage capabilities, allowing it to automatically reconnect to previously paired phones upon Bluetooth activation. Additionally, pairing the intercom is quite straightforward; simply double-click one of the power buttons quickly after turning on the unit.